Inside Sales Representative

Job Summary:

This role will support current and future Featherlite dealers along with the Featherlite sales staff and order entry department.

Essential Functions:
  • Utilizing the Quote System and Price Book to help dealers accurately price out trailers.
  • Train dealers and staff on how to use the Quote System and Price Book.
  • Providing customer service, coordinate the resolution of account issues to maintain a high level of customer satisfaction.
  • Interface with sales personnel, the orders department, and dealers to ensure that customer orders are entered properly, signed and released to production.
  • Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery and invoicing.
  • Troubleshoot and resolve customer concerns and issues.
  • Assist in answering phone calls and e-mails with questions from the general public, dealer network, etc.
  • Respond to general e-mails sent to the ‘sales desk’ account.
  • Attend and assist at select events across the country.

Additional Responsibilities:
  • All other duties as applies, including entering sales leads and customer survey letters along with general clerical duties.

  • Proficient user in MS Office including Outlook, Excel, and Word
  • 1 to 2 years of customer service support or sales experience  
  • Positive, energetic, and concerned about providing customer the best experience possible
  • Excellent verbal and written communication skills
  • A confident and determined approach with strong problem solving skills
  • Self-motivation and drive with professional presence and demeanor

Apply Now!

You may apply online by completing this online applicationinformational survey and self-identification form and email to Or send your resume via email to, or mail to Featherlite, Attn: Human Resources, P.O. Box 380, Cresco, IA 52136.

Reap the Rewards:
    • Competitive Wage
    • Health, Dental, and Vision Insurance 
    • Life and Disability Insurance
    • Flex Spending/125 Plan for Medical and Child Care Reimbursement
    • 401(k) Retirement Plan 
    • Vacation 
    • Personal Time 
    • Paid Holidays 
    • Health Club Discount 

Featherlite requires a pre-employment drug and background screen. We are an Equal Opportunity Employer: we strongly encourage Minorities, Females, Individuals with Disability and Veterans to apply.