Inside Sales Representative

Job Summary:

This role supports current and future Featherlite dealers, the Featherlite sales staff and order entry department by expertly and professionally serving as a liaison to our established dealership distribution network and potential new dealerships.  The person in this role must possess exemplary communication and business acumen skills and a demonstrable history of professionally influencing positive desired outcomes with internal and external customers and potential clients.

Essential Functions: 

  • Utilizing the Quote System and Price Book systems, this role must accurately and professionally present pricing information to both new and existing dealers.
  • Train dealers and staff on how to use the Quote System and Price Book.
  • Providing customer service, coordinate the resolution of account issues to maintain a high level of customer satisfaction.
  • Interface with sales personnel, the orders department, and dealers to ensure that customer orders are entered properly, signed and released to production.
  • Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery and invoicing.
  • Professionally troubleshoot and resolve customer concerns and issues to positive outcomes.
  • Assist in answering phone calls and e-mails with questions from the general public, dealer network and internal/external contacts.
  • Respond to general e-mails sent to the ‘sales desk’ account in a timely and efficient manner.
  • Attend and assist at select marketing events across the country.

Additional Responsibilities:

  • All other duties as applies, including entering sales leads and customer survey letters along with general clerical duties.

Qualification/Requirements:

  • Proficient user in MS Office including Outlook, Excel, and Word.
  • At least 1 to 2 years of customer service support or sales experience.
  • Positive, energetic, and resolve to provide existing and new customers the best experience possible.
  • Possess a polished and professional disposition and attitude, demonstrated by the ability to develop and cultivate effective relationships with internal and external contacts.
  • Excellent verbal and written communication skills.
  • A confident and determined approach with strong problem-solving skills.
  • Self-motivation and unfailing drive coupled with a professional presence and demeanor.

Apply Now!

You may apply online by completing this online applicationinformational survey and self-identification form and email to hr@fthr.com to apply for an open position. Or send your resume via email to hr@fthr.com or mail to Featherlite, Attn: Human Resources, P.O. Box 380, Cresco, IA 52136.

Reap the Rewards
    • Competitive Wage
    • Health, Dental, and Vision Insurance 
    • Life and Disability Insurance
    • Flex Spending/125 Plan for Medical and Child Care Reimbursement
    • 401(k) Retirement Plan 
    • Vacation 
    • Personal Time 
    • Paid Holidays 
    • Health Club Discount 

Featherlite requires a pre-employment drug and background screen. We are an Equal Opportunity Employer: we strongly encourage Minorities, Females, Individuals with Disability and Veterans to apply.

Qualification/Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Green/black belt in Lean/Six Sigma desired
  • Applicants must have demonstrable experience in a manufacturing environment and a strong working knowledge of MRP/ERP systems.
  • Knowledge and experience implementing long term agreements and sub-contract agreements.
  • Proven strategic thinking and planning skills.
  • Demonstrated ability to build and maintain strategic working relationships.
  • Understanding of government regulations that impact the strategic and tactical operations of the purchasing/supplier management organization.

Qualification/Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Green/black belt in Lean/Six Sigma desired
  • Applicants must have demonstrable experience in a manufacturing environment and a strong working knowledge of MRP/ERP systems.
  • Knowledge and experience implementing long term agreements and sub-contract agreements.
  • Proven strategic thinking and planning skills.
  • Demonstrated ability to build and maintain strategic working relationships.
  • Understanding of government regulations that impact the strategic and tactical operations of the purchasing/supplier management organization.

Qualification/Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Green/black belt in Lean/Six Sigma desired
  • Applicants must have demonstrable experience in a manufacturing environment and a strong working knowledge of MRP/ERP systems.
  • Knowledge and experience implementing long term agreements and sub-contract agreements.
  • Proven strategic thinking and planning skills.
  • Demonstrated ability to build and maintain strategic working relationships.
  • Understanding of government regulations that impact the strategic and tactical operations of the purchasing/supplier management organization.